Terms of Use

1. Product Presentation and Pricing:

• Product Pricing:
  1. The price of a product shown on the Site represents the full retail price for the product as set by TheHauze and/or the manufacturer or supplier of the product in question and is based on standard industry practice or the estimated retail value for a comparable product offered elsewhere (the “Price List”).
  2. Not withstanding any information to the contrary indicated in these conditions of sale, the price displayed does not include shipping and handling charges, customs duties and other taxes applicable to your order.
  3. You acknowledge that placing an item in a cart on the Website does not reserve the List Price for the subject product shown at that time for a future purchase. It is possible the List Price of the item in Your cart may increase or decrease between the time You place the item in Your cart and the time You actually purchase the product in question. The final and total cost of the order will be adjusted according to this variation higher or lower.
• Site Content and Product Descriptions:
  1. TheHauze is not liable for any errors on and/or omissions from the Site, including but not limited to any product presentation page for any product listed for sale on the Site. TheHauze has the right to change the information, prices, specifications, and descriptions for any products or services presented on the Site at any time without notice. TheHauze does not guarantee that any product description or content on the Site is accurate, complete, reliable, current, or free of error.
  2. TheHauze is under no obligation to fulfill an order for a product that was advertised at an incorrect List Price. If there is a mistake in the List Price of a product or service You have ordered, TheHauze will inform You with as little delay as reasonably possible. After You have been informed of the correct List Price for the product in question, You will be given an opportunity to reorder the product at the correct List Price through a separate transaction (subject to the terms and conditions of these Terms of Sale). If You have already paid for the product in question at the incorrect List Price, FloorBox will refund You the full amount paid subject to these Terms of Sale.
  3. TheHauze makes all reasonable efforts to correctly display the colour, texture, and details of products presented on the Site. However, TheHauze cannot guarantee that the colour, texture, or detail You see match that of the actual product. Differences in colour, texture, and details may occur, as a result of but not limited to the computer monitor used to view the products on the Site and the display settings and capabilities of such monitor.

2. Processing of Orders:

• Receiving an electronic or other type of order confirmation does not imply that TheHauze has accepted Your order, neither does it guarantee TheHauze’s offer to sell the products in question. All orders are received and accepted in the Province of Alberta, Canada.
• After receiving Your order, TheHauze reserves the right to decline, refuse, or cancel Your order at any time for reasons including but not limited to (i) non-availability of products, (ii) unsatisfied payment terms, (iii) product pricing mistakes, (iv) restrictions or interdictions on the products’ sale or use, (v) if TheHauze determines, at its sole discretion, that Your order was made for commercial resale purposes, and/or (vi) any other violation of these Terms of Sale. If You have already paid for the order and TheHauze cancels it, TheHauze will immediately issue a refund of the exact amount remitted for the unaccepted or cancelled order.

3. Customized Orders:

• Some products available from TheHauze may be labelled on the Site as, described on TheHauze’s product quote or invoice as, or otherwise confirmed by TheHauze as a customized product (collectively referred to as “Customized Orders”).
• Unless indicated otherwise in these Terms of Sale, Customized Orders cannot be altered, cancelled, or refunded once an invoice has been issued.
• All deliveries of Customized Orders must be accepted within thirty (30) days of TheHauze’s or its agent’s first attempt at delivery (the “First Delivery Attempt”), otherwise storage fees will be applied to Your order (75$ / skid / month). If delivery of a Customized Order is not accepted within sixty (60) days of the First Delivery Attempt, the Customized Order will become the property of TheHauze or the supplier.
• Delivery times cannot be guaranteed for Customized Orders. Delivery lead times for Customized Orders are estimations only and may be subject to change.

4. Container Orders:

• Products can be purchased from TheHauze by the container (“Container Orders”). Container Orders must be placed by contacting TheHauze by phone at (+1)800-345-4545 (North American and international customers). Different products and delivery locations require different Container Order lead times, which may vary significantly.
• Fifty percent (50%) of a Container Order must be paid to TheHauze as soon as the order is placed (called the “Container Order Deposit”), with the remaining fifty percent (50%) due upon delivery.
• Unless otherwise stipulated in these Terms of Sale, Container Order deliveries must be arranged with a TheHauze representative. Container Order delivery options will vary depending on the kinds of products ordered and the delivery address. All other terms provided in these Terms of Service relating to delivery (including but not limited to the Delivery Cost section) are also applicable on Container Orders.
• Container Orders that are also Customized Orders are subject to the payment terms outlined in Section 3 above.
• You must open a commercial account (“Commercial account opening Form”) with TheHauze and have it approved by the TheHauze credit team prior to placing Your Container Order, otherwise Your Container Order will not be accepted.

5. Modifications and Cancellations:

• Order Cancellations:
  1. Orders other than Customized Orders and Container Orders may be cancelled before delivery has been confirmed, subject to these Terms of Sale.
  2. Order Cancellation requests must be sent to [email protected] and received and acknowledged by TheHauze before delivery or pick-up of the order, in accordance with these Terms of Sale.
  3. If the order has been already prepared for pick-up by our supplier at the time the cancellation request is received, Order Cancellation fees may apply.
• Order Modifications:
  1. For orders other than Customized Orders and Container Orders, modifications to an order may be requested so long as You understand that:
     • Your modified order may entail additional charges;
     • Your modified order may result in changes to shipping, handling, and/or delivery costs;
     • Your modified order may produce a delivery delay;
     • You must submit Your request for modification to [email protected]; and
     • Your modification request must be received and acknowledged by TheHauze before delivery or pick-up of the order, as per these Terms of Sale.

6. Terms of Payment:

• Terms of payment are at TheHauze’s sole discretion. Unless otherwise confirmed in writing by TheHauze, payment must be received, authorized, or secured in a form approved by TheHauze prior to its acceptance of an order.
• Order must be paid using an approved credit card, wire transfer, Accord D, electronic funds transfer, or some other prearranged payment method stipulated in a written agreement and accepted by TheHauze.
• Invoices are due and payable by the date(s) specified on the invoice through electronic (including but not limited to email) confirmation between TheHauze and You.
• TheHauze may separately invoice parts of an order.
• Orders are not binding until they are accepted by TheHauze (see the Processing of Orders section above).
• Any estimates given by TheHauze are only valid for the period stated on the estimate. TheHauze reserves the right to adjust or cancel estimates as required.

7. Shipping and Delivery:

• General:
  1. TheHauze offers international delivery based on Your Shipping Address. Some restrictions may apply depending on the size and contents of Your order and any legal restrictions. Shipping is not available to post office boxes.
• Shipping Address:
  1. TheHauze delivery agent(s) will deliver Your order to the Shipping Address provided at time of purchase, which is written on Your order’s invoice (referred to as the “Shipping Address”).
• Estimates:
  1. Delivery dates or lead times provided by TheHauze are estimated dates/times only and subject to change. TheHauze cannot guarantee the date or time Your order is delivered.
  2. The actual delivery date for Your order depends on many factors, including but not limited to the size and contents of Your order, the delivery method, and chosen delivery option(s) that were available when Your order was processed.
• Delivery Cost:
  1. You are responsible for all costs, including but not limited to customs and duties, related to the shipping and delivery of Your order to the Shipping Address.
  2. You must provide TheHauze with accurate and complete information to facilitate the delivery of Your order by TheHauze and/or its delivery agents.
  3. The shipping rates and delivery pricing provided by TheHauze are for Standard In-Home Delivery only. Additional charges may apply if TheHauze is unable to contact You before the delivery date, or if You are unable or unavailable to accept delivery of Your order, or if Your order must be redirected at Your request.
  4. If the quoted shipping rate and/or delivery pricing is incorrect due to typographical error, a mistake in the product’s attributes as described by a Supplier, or a pricing error by TheHauze’s delivery agents, TheHauze has the right to refuse, adjust, or cancel the order, even if the order has been confirmed and/or the payment has been received.
  5. Not withstanding any information to the contrary indicated in these conditions of sale, the price displayed does not include shipping and handling charges, customs duties and other taxes applicable to your order.

• Delivery Options:
  1. Standard In-Home Delivery: Your order will be delivered to the Shipping Address only, unless a different agreement is made in writing with TheHauze. Standard In-Home Delivery includes delivery to the Shipping Address and the unloading of the truck by TheHauze’s delivery agents. If delivery is to a house, the TheHauze delivery agent will unload Your order from the delivery truck and leave it inside Your house in the room immediately beyond the door of entry (for example, in a garage if delivery is made through a garage door, or in a hallway or entranceway). Standard In-Home Delivery does not include delivery into a specific room of Your house. If delivery is to a condominium or apartment, Your order will be left in front of the first inside door for buildings containing an entranceway with two doors. For buildings with no enclosed entranceway, the order will be deposited in front of the door to the building. Standard In-Home Delivery does not include delivery into a specific unit of a condominium or building. The maximum number of staircases included in Standard In-Home Delivery is three floors. If there is an elevator then there is no maximum number of floors.
• Order Inspection and Receipt:
  1. Ownership of the products in Your order is transferred from TheHauze and/or the supplier to You once the order has been delivered to Your Shipping Address and You have accepted the order.
  2. Upon delivery of Your order, You must inspect the delivery for missing items and damages. Any loss or damage claims must be recorded and filed according to these Terms of Sale.
  3. Risk of loss for Your purchased products is transferred to You upon transfer of title as explained above.

8. Claims:

1. Manufacturer Warranty and Claims:
   1. TheHauze offers no other warranties except those explained in these Terms of Sale and the warranty provided by the manufacturer of a given product that is in effect on the date that product is purchased.
   2. All warranties offered are provided solely by product manufacturers. Limited warranties for specific products sold by TheHauze or the supplier is communicated under the “Warranty” section of each product’s display page(s) on the Site. Each limited warranty applies to every respective product sale by TheHauze or the supplier.
   3. Any such warranties are considered in effect and will be honoured by TheHauze only if You have paid in full for the warrantied product.
   4. Before You can return any product, You must contact TheHauze to receive a Warranty Authorization (WA) number within the time period provided by the manufacturer (please refer to the specific manufacturer’s warranty for the product). The WA number can only be used for its associated product. The returned product must match the product described in the Warranty Authorization in order to be accepted for return.
   5. All returns must be received by the manufacturer or supplier within thirty (30) days of Your receipt of the WA number. Shipping arrangements for returns must be processed by TheHauze’s shipping department. You are responsible for any shipping charges associated with returning Your order unless the manufacturer has stated in its warranty that it will accept responsibility for such costs. Where possible or as specified by the manufacturer’s warranty, Your order must be in “as new” condition and in its original packaging, including all warranty materials, manuals, and other accessories. To return Your order, You must include the original packing slip and indicate the WA number on the outside of the return shipment packaging.
   6. TheHauze may ask You to submit a brief written explanation as to why You want to return a product and provide photos of the product in question if You would like to make a warranty claim. An on-site product inspection may also be required. TheHauze representative will inform You of any details relating to Your warranty claim. Warranty claim validations are at the sole discretion of TheHauze.
2. Claims for Shipping Mistakes and Damages:
   1. Once an order has been delivered to the Shipping Address, You are responsible for inspecting the order as per these Terms of Sale.
   2. If any items are missing or damaged, please do the following:
      1. write down how many boxes are damaged and/or missing contents beside Your signature on the delivery receipt provided by TheHauze or the shipping agent (the “Delivery Receipt”);
      2. take pictures of the order as it arrived at the Shipping Address;
      3. write down details of the damaged or missing materials using the words “damaged” or “missing” as applicable; and
      4. report the damaged or missing material to TheHauze at [email protected] within thirty (30) days of the date You received Your order.
   3. Upon following TheHauze’s claims process as described in these Terms of Sale and once TheHauze has validated Your claim, it is then at TheHauze’s sole discretion to arrange to either reship replacement product(s) in the case of damages or additional product(s) in the case of missing items at TheHauze’s expense or give You compensating credit for the value of the damaged or missing items.
3. c. 30-Day Money-Back Guarantee: View return policy

9. Disclaimer:

THE WARRANTIES MADE IN THESE TERMS OF SALE ARE SPECIFIC TO THE MANUFACTURER(S) OF THE PRODUCTS OFFERED. OTHER THAN THE MANUFACTURER’S WARRANTY AND THE AFOREMENTIONED GUARANTEE, FLOORBOX DISAVOWS ANY OTHER WARRANTY, GUARANTEE, REPRESENTATION, ENDORSEMENT, OR CONDITION, WHETHER EXPRESS OR IMPLIED, OR ARISING FROM STATUTE OR OPERATION OF LAW, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY, DURABILITY, QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE (WHETHER OR NOT FLOORBOX KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS AWARE OF ANY SUCH PURPOSE) REGARDING THESE TERMS OF SALE, THE WEBSITE, AND ALL PRODUCTS PRESENTED OR REFERENCED THEREIN. FLOORBOX ALSO DISAVOWS ANY IMPLIED WARRANTY THAT MAY ARISE FROM TRADE USAGE, OUT OF A COURSE OF DEALING OR PERFORMANCE, OR BY OPERATION OF LAW. FLOORBOX DOES NOT CLAIM THAT ANY PRODUCT(S) AVAILABLE FOR SALE ON ITS SITE ARE ERROR- OR DEFECT-FREE, NOR CLAIM THAT EVERY DEFECT WILL BE CORRECTED, NOR THAT ANY PRODUCTS COMPLY WITH THE PARTICULAR REGULATORY RESTRICTIONS OF ANY GIVEN GEOGRAPHICAL AREA. IT IS THE PURCHASER’S RESPONSIBILITY TO ENSURE THAT USE OF ANY PRODUCTS PURCHASED IS IN CONFORMITY WITH ALL LOCAL, REGIONAL, NATIONAL, AND INTERNATIONAL CODES AND REGULATIONS. FURTHERMORE, FLOORBOX DOES NOT OFFER ANY WARRANTY AGAINST ERRORS, DEFECTS, MISTAKES, OR DATA ERRORS, CONTENT, INFORMATION, MATERIALS, REPORTS, OR SUBSTANCE OF THE SITE, ANY UNAUTHORIZED ACCESS TO OR USE OF ITS SECURE SERVERS AND/OR ANY AND ALL PERSONAL AND/OR FINANCIAL INFORMATION STORED ON THOSE SERVERS, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE OR BY WAY OF ANY ELECTRONIC MAIL OR COMMUNICATION SENT BY FLOORBOX, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT BY ANY THIRD PARTY, OR ANY LOSS OR DAMAGE OF ANY KIND THAT RESULTS FROM USING THE SITE, ANY DATA, CONTENT, INFORMATION, MATERIALS, OR SUBSTANCE OF THE SITE OR ANY CONTENT THAT IS POSTED, EMAILED, TRANSMITTED, OR MADE AVAILABLE BY OTHER MEANS THROUGH THE SITE. THE SITE AND ALL ITS CONTENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU ACCEPT TO USE THE SITE AT YOUR OWN RISK.

10.Limitation of Liability:

THEHAUZE ACCEPTS NO LIABILITY OTHER THAN REMEDIES EXPRESSLY STATED HEREIN. YOU AGREE THAT THEHAUZE, ITS SUBSIDIARIES AND RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, DISTRIBUTORS, AND OTHER REPRESENTATIVES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFIT, REVENUE, GOODWILL, DATA, OPPORTUNITY, OR BUSINESS, NOR FOR ANY OTHER DIRECT, FINANCIAL, CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES CAUSED IN ANY WAY WHATSOEVER IN RELATION TO THESE TERMS OF SALE, THE SITE, YOUR USE OF THE SITE, OR YOUR PURCHASE OF ANY PRODUCT FROM THE SITE, IRRESPECTIVE OF THE THEORY OF LIABILITY, INCLUDING WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY EVEN IF SUCH DAMAGES WERE FORESEEABLE OR IF THEHAUZE WAS ADVISED OF SUCH POTENTIAL DAMAGES. YOU AGREE THAT WITH REGARD TO ANY LIABILITY RELATED TO THE SITE, THESE TERMS OF SALE, AND YOUR PURCHASE OF PRODUCTS OR SERVICES FROM THEHAUZE OR A SUPPLIER THROUGH THE SITE, THEHAUZE IS NOT LIABLE OR RESPONSIBLE FOR ANY DAMAGES ABOVE THE TOTAL DOLLAR AMOUNT PAID BY YOU FOR YOUR ORDER THAT IS THE SUBJECT OF THE ALLEGED LIABILITY. THIS LIMITATION WILL APPLY IRRESPECTIVE OF THE KIND OF ACTION (I.E., WHETHER THE LAWSUIT IS IN CONTRACT, TORT, INCLUDING NEGLIGENCE, WARRANTY, OR ANY OTHER THEORY OF LIABILITY). THEHAUZE’S SITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT OWNED OR CONTROLLED BY THEHAUZE. THEHAUZE ASSUMES NO RESPONSIBILTY FOR THE CONTENT, INFORMATION, PRIVACY POLICIES, OR TERMS OF USE OF ANY THIRD-PARTY WEBSITE. THEHAUZE DOES NOT WARRANT THE CONTENT OR MATERIALS OF ANY THIRD-PARTY WEBSITE. THEHAUZE PROVIDES LINKS TO SUCH CONTENT PURELY AS A CONVENIENCE TO USERS. INCLUDING ANY SUCH LINK DOES NOT IMPLY ENDORSEMENT, INVESTIGATION, OR VERIFICATION BY THEHAUZE OF THE INFORMATION CONTAINED THEREIN. BY USING THE SITE, YOU RELIEVE THEHAUZE OF ANY AND ALL LIABILITY REGARDING YOUR ACCESS TO OR USE OF ANY THIRD-PARTY WEBSITE. FOR THAT REASON, THEHAUZE ENCOURAGES USERS TO READ THE TERMS AND CONDITIONS, PRIVACY POLICY, AND TERMS OF USE FOR ANY THIRD-PARTY WEBSITE THAT YOU VISIT, INCLUDING THOSE TO WHICH YOU ARE DIRECTED VIA A LINK ON THEHAUZE’S SITE. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE FULL EXTENT PERMITTED BY LAW.

11.Governing Law:

• Not withstanding any information to the contrary indicated in these conditions of sale, the price displayed does not include shipping and handling charges, customs duties and other taxes applicable to your order.
• You also agree to submit to the jurisdiction and courts of the Province of Alberta on a voluntary basis and accept responsibility for complying with that province’s laws.
• To clarify the above, You hereby waive (1) any right to object to the venue or jurisdiction because it is an inconvenient forum or for any other reason and (2) any statutory or other right provided by Your jurisdiction in which You are a resident to hold a court case or arbitration relating to these Terms of Sale for adjudication or resolution in Your jurisdiction.
• Any rule of interpretation, law, or regulation that allows a contract to be interpreted against the drafter will not apply to these Terms of Sale.

12.Currency:

All references to dollar amounts, including prices, on TheHauze’s Site and in these Terms of Sale are in Canadian currency.

13.Arbitration:

You agree that any dispute, controversy, or claim between You and TheHauze, whether it involves a third party, arises out of, in connection with, or in relation to Your relationship or agreement with TheHauze, these Terms of Sale, the purchase or use of products from TheHauze, and/or privacy or confidentiality rights, including, without limitation, any dispute regarding: (i) the existence, validity, application, interpretation, performance, enforcement, or termination of these Terms of Sale; or (ii) the quality, suitability, fitness, saleability, durability, safety, design, manufacture, distribution, sale, purchase, delivery, instruction, warning, performance, or use of any product purchased from TheHauze (referred to collectively as a “Dispute”) will be solely and exclusively referred for arbitration in and resolved according to the laws of Alberta province.

14. Terms of Use:

• Your access to and use of the Site is governed by these Terms of Sale and TheHauze’s Terms of Use located at www.thehauze.com/terms_of_use.
• Accessing and using this Site means that You accept unconditionally the Terms of Use.
• The Terms of Use are subject to change at any time without notice and at TheHauze’s sole discretion. You should periodically review the Terms of Use and applicable policies to ensure You understand the terms and conditions governing Your use of this Site.

15.Enurement:

These Terms of Sale and its rights and obligations will be binding on and enure to the benefit of the parties and their successors and permitted assigns.

16.Force Majeure:

Neither TheHauze, nor any TheHauze supplier, agent, or contractor will be responsible for an inability to fulfill any of their obligations nor for any damages of any kind in law or equity that You may endure that result from such an inability or delay, if such inability or delay is beyond the control of TheHauze, a supplier, agent, or contractor, including but not limited to any act of God or public enemy, acts of government, riots, strikes, quarantines, accidents, or the inherent nature or vice of goods transportation.

17. English Language

The parties agree that these Terms of Sale and all materials referenced herein will be drawn up in English and in French.